Customer Service Representative

Taylor Communications - North Mankato, MN

Full-time

North Mankato, MN

Wholesale Trade Agents and Brokers

About the position

The Customer Service Representative at Taylor Communications, Inc. is responsible for managing all customer communications, ensuring their needs are met efficiently and accurately. This role involves resolving customer inquiries, handling escalations, and engaging with various resources to provide effective service. The representative will also review work products for accuracy and improvement opportunities, contributing to overall customer satisfaction.

Responsibilities

• Manage all written and verbal communication with customers on behalf of the company.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions.
• Own escalations and concerns on behalf of the customer through root cause analysis and permanent resolution.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work products for accuracy and improvement opportunities.

Requirements

• Strong communication skills, both written and verbal.
• Ability to resolve customer issues efficiently and accurately.
• Experience in customer service or a related field.
• Familiarity with pricing systems and company policies.

Nice-to-haves

• Experience with root cause analysis and problem resolution.
• Ability to work in a fast-paced environment.
• Familiarity with internal and external communication standards.

Benefits

• Equal Opportunity Employer/Veterans/Disabled
• Diversity and inclusion initiatives