Customer Service Representative

Stellar Consulting Solutions - Greenwich, CT

Full-time - Entry Level

Greenwich, CT

Administrative and Support Services

About the position

The Customer Service Representative at Stellar Consulting Solutions, LLC is a hybrid, long-term contract role focused on providing exceptional service to prospective customers in the life insurance industry. The representative will serve as the first point of contact, guiding customers through the application process and converting them into passionate advocates for the company. This position emphasizes a consultative sales approach and continuous personal development through coaching and mentorship.

Responsibilities

• Serve as the first point of contact for prospective customers via phone.
• Demystify industry jargon to make life insurance easy to understand.
• Use a consultative sales approach to guide customers through the application process.
• Work closely with sales teammates to solve complex client problems.
• Continuously improve performance in a metrics-driven environment, impacting earnings directly.
• Ensure prospective customers receive unparalleled service.

Requirements

• Prior experience in a high-volume, dialer-based sales role.
• Active life insurance license.
• Self-motivated and ambitious with a desire to grow in the career.
• Ability to work well in a target-driven environment with substantial incentives based on KPIs.
• Strong communication skills and ability to solve problems on the fly using tools like Slack, Zoom, and Five9.

Nice-to-haves

• Experience in life insurance sales is a bonus.
• Eagerness to learn from a diverse group of competitive peers.
• Openness to feedback and a desire to improve skills.

Benefits

• Access to consistent 1:1 coaching.
• Ongoing learning and development opportunities.
• Mentorship programs.