Customer Service Representative
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About The Position
As a Regal Car Sales and Credit Customer Service Representative your job will be to assist our customers from start to finish as they select their next vehicle. Your responsibilities will include building and maintaining open, honest, and timely communication with our customers whether via phone, text, e-mail, or in-person. You will demonstrate excellent phone skills and assist customers with the application and qualification processes. Additionally, you will communicate to customers the requirements to purchase a vehicle with Regal Car Sales and Credit, maintain your active customer database within our company-wide CRM software, attend to your own follow-ups, schedule customer appointments, and respond to electronic leads as needed. You will also demonstrate excellent face-to-face communication skills, maintain paperwork as necessary for customers, and maintain a good driving record.
