Customer Service Representative

$35,360 - $45,760/Yr

Xpress Energy - Phoenixville, PA

Part-time - Entry Level

Phoenixville, PA

Merchant Wholesalers, Nondurable Goods

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to handle various customer interactions in a professional manner.

Responsibilities

• Respond to incoming calls and assist customers with inquiries regarding product and services.
• Utilize phone etiquette to maintain a professional demeanor while interacting with customers.
• Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
• Communicate clearly and effectively.
• Accurately input customer information and data into the computer system for record-keeping purposes.
• Familiarize yourself with heating and cooling terminology.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings.
• Perform data entry and provide extra help around the office.

Requirements

• Proven experience in customer service, preferably in a call center setting.
• Excellent verbal and written communication skills with a focus on clarity and professionalism.
• Ability to communicate effectively with customers.
• Strong data entry skills with attention to detail for maintaining accurate records.
• Proficient in using office software and computerized systems for tracking customer interactions.
• Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Knowledge of phone etiquette practices to ensure positive customer experiences.

Nice-to-haves

• Ability to commute to Phoenixville, PA 19460 (Preferred).
• Ability to relocate to Phoenixville, PA 19460 before starting work (Required).

Benefits

• Flexible schedule