Customer Service Representative

American Modern Insurance Group • Cincinnati, OH

422d • Remote

About The Position

The Customer Service Representative at American Modern Insurance Group plays a crucial role in providing exceptional service to policyholders and agents. This position focuses on addressing customer inquiries, processing transactions, and ensuring a satisfying experience through knowledgeable and positive interactions. The role is designed to support the company's mission of delivering specialty insurance products and services in a flexible work environment.

Requirements

• Proficient in Microsoft Office.
• Proficient skills with all computer applications for servicing and quoting all products.
• Proficient in utilizing knowledge management tools and resources.
• Strong accountability and customer focus.

Nice To Haves

• Experience in the insurance industry.
• Familiarity with customer service best practices.

Responsibilities

• Answering incoming call volume and providing written communication for all lines of business for policyholders, agents, and strategic accounts.
• Processing transactions for multiple lines of business, systems, and products.
• Using multiple computer applications effectively.
• Actively participating in department initiatives and goals.

Benefits

• Two options for health insurance (PPO or High Deductible)
• Prescription drug coverage
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans
• Voluntary Benefit plans
• 401k plan with up to a 5% employer match
• 100% company funded retirement savings plan
• 24 days of paid time off, increasing with service anniversaries
• Yearly bonus eligibility
• Health and wellness programs
• Hybrid work environment
• On-site cafeteria and coffee shop
• Complimentary workout facility and walking trails
• On-site wellness center with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• Corporate matching gifts program
• Paid time off to volunteer in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed