Customer Service Representative

About the position

The Customer Service Representative is a vital member of the KCHC team, responsible for being the initial point of contact with our clinic, an advocate for patients and an ambassador for KCHC. The CSRs assist with all aspects of registration and scheduling, including but not limited to: taking payments, answering phone calls, sending electronic communication to staff - all in a fast-paced office setting.

Responsibilities

• Engages with patients and visitors offering a safe and welcoming environment, while effectively answering questions and concerns.
• Ensures that every initial patient and visitor interaction is addressed in a timely and professional manner.
• Maintains the confidentiality of patient interactions and health information at all times.
• Answers phones in a prompt, courteous and professional manner, taking messages and directing calls as appropriate.
• Registers patients and ensures patient information is current and accurate at each interaction.
• Accurately schedules patients for appointments based on available office hours and provider work schedules.
• Completes check-in and check-out process with attention to detail.
• Collects copays, sliding scale payments, and all self-pay balances on patient accounts.
• Responsible for reconciling the cash drawer each day.
• Directs all inquiries for clinical assistance to the appropriate clinical staff.
• Reviews the DAR for accuracy.
• Completes tasks from Billing Services as needed.
• Completes data entry and forms for Alaska Breast & Cervical (ABC), Workers' Comp and Fisherman's Fund, as assigned.
• Reviews patient accounts daily; verifies patient insurance prior to appointment.
• Offers Sliding Fee Discount Program Application to all patients and accepts completed applications.
• Follows written standard operating procedures (SOP) for Customer Service Representative.
• Performs other related duties, as assigned, that support the overall mission and vision of Kodiak Community Health Center.

Requirements

• High school diploma/GED required.
• One to three years previous business office, health insurance or medical office experience preferred.
• Must possess excellent customer service skills and demonstrate caring and compassionate behaviors.

Nice-to-haves

• Business and/or medical background preferred.