Customer Service Representative

Kele Companies - Bartlett, TN

Full-time - Entry Level

Bartlett, TN

About the position

The Customer Service Representative at Kele Companies plays a crucial role in ensuring customer satisfaction by providing exceptional service and support. This position involves collaborating with the Sales and Customer Service teams to meet customer expectations and promote the company's products and services effectively.

Responsibilities

• Actively promotes Kele Companies' products and services utilizing ASLAN sales principles.
• Communicates Kele Companies' value propositions to customers.
• Maintains customer and account information in Salesforce database.
• Sets up new customer accounts as per requests from the Accounting Department.
• Completes outbound calls to customers for payment information.
• Escalates complex cases to Senior Customer Service Team.
• Releases web holds from orders.
• Enters portal orders.
• Inputs address information into Amazon orders.
• Rotates with front desk duties.
• Acts as an overflow resource for Salesforce team cases.
• Participates in training opportunities and self-study to increase product and industry knowledge.

Requirements

• High school diploma or GED.
• Minimum one-year related work experience.
• Ability to learn and use company software.

Nice-to-haves

• Experience with Salesforce or similar CRM software.