Customer Service Representative

$35,360 - $43,740/Yr

Washington Federal - Ferndale, WA

Full-time - Entry Level

Ferndale, WA

Credit Intermediation and Related Activities

About the position

The Customer Service Representative (CSR) at WaFd Bank plays a crucial role in enhancing the financial health of the community by providing exceptional service to clients. This position offers a supportive work environment with opportunities for career growth, emphasizing kindness and integrity in all interactions. The CSR is responsible for delivering a positive first impression and ensuring efficient banking transactions while adhering to federal regulations and corporate values.

Responsibilities

• Provide friendly and courteous service to clients, creating a positive first impression.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and procedures to comply with federal regulations.
• Build rapport and relationships with clients through effective communication.
• Utilize multiple computer systems and adapt to changes in technology.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, including 10-key and keyboarding proficiency.
• Proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent communication skills and a personable attitude.
• Strong work ethic and integrity.

Nice-to-haves

• Previous work experience in retail, consumer service delivery, or client relations.

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• Generous 7% 401(k) employer matching
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans