Washington Federal - Ferndale, WA

posted 6 days ago

Full-time - Entry Level
Ferndale, WA
Credit Intermediation and Related Activities

About the position

The Customer Service Representative (CSR) at WaFd Bank plays a crucial role in enhancing the financial health of the community by providing exceptional service to clients. This position offers a supportive work environment with opportunities for career growth, emphasizing kindness and integrity in all interactions. The CSR is responsible for delivering a positive first impression and ensuring efficient banking transactions while adhering to federal regulations and corporate values.

Responsibilities

  • Provide friendly and courteous service to clients, creating a positive first impression.
  • Perform efficient and accurate banking transactions.
  • Adhere to bank policies and procedures to comply with federal regulations.
  • Build rapport and relationships with clients through effective communication.
  • Utilize multiple computer systems and adapt to changes in technology.

Requirements

  • High school diploma or approved equivalent.
  • Basic math skills, including 10-key and keyboarding proficiency.
  • Proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook.
  • Well-developed smartphone and digital channel skills.
  • Excellent communication skills and a personable attitude.
  • Strong work ethic and integrity.

Nice-to-haves

  • Previous work experience in retail, consumer service delivery, or client relations.

Benefits

  • Paid time off for vacation, sick days, and holidays
  • Health insurance
  • Stock options
  • Generous 7% 401(k) employer matching
  • Paid Parental Leave
  • Life and AD&D insurance
  • Long-term disability
  • Tuition Reimbursement
  • Employee assistance programs
  • Pre-tax health and dependent-care spending plans
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