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Thornton & Groomsposted 18 days ago
Full-time • Entry Level
Farmington Hills, MI

About the position

The position involves filling the 3-day board by converting inbound customer calls into appointments for our field staff. The role requires consistently hitting a raw inbound booking rate and maintaining an average handle time of 3-6 minutes. Additionally, the employee will onboard at least one customer per day into our Home Care Club and actively participate in ongoing training through T&G, meetings, and company events. The position also involves handling different communication methods with customers, including emails, chats, voicemails, and live phone calls.

Responsibilities

  • Fills the 3-day board by converting inbound customer calls into appointments for field staff
  • Consistently hits a raw inbound booking rate
  • Maintains an average handle time of 3-6 minutes
  • Onboards at least one customer per day into the Home Care Club
  • Actively participates in ongoing training through T&G, meetings, and company events
  • Handles different communication methods with customers (emails, chats, voicemails, live phone calls)

Requirements

  • 1+ years of customer service or post high school educational experience
  • A passion and drive to explain, present, and honestly provide options to customers
  • Ability to work specific schedule assigned
  • Ability to come into the office for working hours
  • Successful completion of a 9-panel drug test and background check

Benefits

  • Paid community service and wellness days
  • Excellent medical, dental, vision, and life coverage (with HSA matching options)
  • 1:1 match on retirement savings (up to 3.5%)
  • Free Home Care Club and 50% discount on the services provided
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