The position involves filling the 3-day board by converting inbound customer calls into appointments for our field staff. The role requires consistently hitting a raw inbound booking rate and maintaining an average handle time of 3-6 minutes. Additionally, the employee will onboard at least one customer per day into our Home Care Club and actively participate in ongoing training through T&G, meetings, and company events. The position also involves handling different communication methods with customers, including emails, chats, voicemails, and live phone calls.