Customer Service Representative

Thornton & Grooms - Farmington Hills, MI

Full-time - Entry Level

Farmington Hills, MI

About the position

The position involves filling the 3-day board by converting inbound customer calls into appointments for our field staff. The role requires consistently hitting a raw inbound booking rate and maintaining an average handle time of 3-6 minutes. Additionally, the employee will onboard at least one customer per day into our Home Care Club and actively participate in ongoing training through T&G, meetings, and company events. The position also involves handling different communication methods with customers, including emails, chats, voicemails, and live phone calls.

Responsibilities

• Fills the 3-day board by converting inbound customer calls into appointments for field staff
• Consistently hits a raw inbound booking rate
• Maintains an average handle time of 3-6 minutes
• Onboards at least one customer per day into the Home Care Club
• Actively participates in ongoing training through T&G, meetings, and company events
• Handles different communication methods with customers (emails, chats, voicemails, live phone calls)

Requirements

• 1+ years of customer service or post high school educational experience
• A passion and drive to explain, present, and honestly provide options to customers
• Ability to work specific schedule assigned
• Ability to come into the office for working hours
• Successful completion of a 9-panel drug test and background check

Benefits

• Paid community service and wellness days
• Excellent medical, dental, vision, and life coverage (with HSA matching options)
• 1:1 match on retirement savings (up to 3.5%)
• Free Home Care Club and 50% discount on the services provided