Customer Service Representative

Cargill - Owensboro, KY

Full-time

Owensboro, KY

10,001+ employees

Food Manufacturing

About the position

The Customer Service Representative at Cargill will support customer service activities for a single site team within the agricultural supply chain business. This role focuses on optimizing and monitoring shipping and returns, processing complex orders, and resolving order or delivery issues to ensure customer satisfaction.

Responsibilities

• Maintain systems and relationships that meet customer demand forecast and manage databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances, and other necessary information to complete sales.
• Execute customer service strategies effectively.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Experience with Microsoft Office.

Nice-to-haves

• Lynx experience.
• JDE experience.
• Salesforce experience.
• Experience in the agriculture industry.