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Customer Service Representative
$31,200 - $31,200/Yr
Insight Global - Loxley, AL
posted 2 months ago
Full-time
Loxley, AL
Administrative and Support Services
About the position
The Customer Service Representative at Insight Global is responsible for delivering outstanding service to customers, business partners, and drivers. This role involves ensuring commitments are met and enhancing customer satisfaction throughout their experience.
Responsibilities
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Process changes or cancellations to delivery orders
Requirements
- Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
- Previous customer service experience
- Strong communication skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Nice-to-haves
- Bilingual in Spanish and English
