Customer Service Representative

$37,690 - $37,690/Yr

Tarta - Toledo, OH

Full-time - Entry Level

Toledo, OH

About the position

The Customer Service Representative plays a crucial role in ensuring seamless communication and service delivery for paratransit and microtransit passengers. This position involves handling customer inquiries, scheduling services, maintaining accurate passenger data, and providing clerical support. The incumbent will utilize various communication channels and software systems to perform their duties effectively, contributing to the transformational journey of TARTA's public transit services.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Schedule passenger trip data accurately and maintain up-to-date records
• Assist in maintaining files, tracking, auditing, and reporting monthly paratransit data
• Monitor and comply with all relevant laws, regulations, and TARTA policies, ensuring confidentiality
• Act as a liaison with passengers, families, and caregivers, providing assistance and coordinating services
• Attend meetings, workshops, and training sessions as required
• Create identification cards for paratransit customers, including photography and laminating
• Provide accurate information to customers and the general public regarding services offered
• Adhere to TARTA's safety protocols and contribute to a safe working environment
• Perform other related duties as assigned

Requirements

• High school diploma or G.E.D.
• A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position
• Two (2) years of customer service or transportation experience preferred
• Excellent computer skills, including proficiency in Microsoft Office and ability to adapt to department-specific software
• Strong interpersonal skills and telephone etiquette
• Effective verbal and written communication skills
• Ability to listen actively and respond clearly and courteously
• Demonstrated ability to handle stressful situations tactfully and patiently
• Capacity to maintain confidentiality of sensitive information and data

Nice-to-haves

• Familiarity with computer systems and software applications necessary for the role
• Ability to lift and move up to 10 pounds occasionally
• Clear vision and ability to adjust focus