Customer Service Representative

$47,632 - $47,632/Yr

Madison Gas And Electric - Madison, WI

Full-time - Entry Level

Hybrid - Madison, WI

Utilities

About the position

The Customer Service Representative (CSR) at Madison Gas and Electric Company (MGE) plays a crucial role in delivering exceptional customer service within the utility sector. This position focuses on fostering customer satisfaction and loyalty while supporting the operational goals of the organization. The CSR will assist customers with inquiries, service activations, and billing issues, contributing to MGE's commitment to innovative clean energy solutions and community engagement.

Responsibilities

• Provide prompt, professional, and empathetic assistance to customers via phone or email addressing their concerns, questions, and requests effectively.
• Understand and implement the company's emergency response protocols, including reporting emergencies and coordinating with relevant authorities.
• Assist customers with billing inquiries, process payments, and update account information as needed.
• Guide customers through starting or discontinuing utility services, including verifying service availability and scheduling appointments.
• Maintain a thorough understanding of the utility services offered by the company, including pricing and relevant regulations.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Prior customer service experience required.
• Ability to multitask and work efficiently in a fast-paced environment while maintaining attention to safety, detail, and accuracy.
• Demonstrated professionalism conducive to excellent working relationships with customers and colleagues.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent problem-solving skills with the ability to analyze situations and propose effective solutions.
• Proficiency in using computer systems, including customer service software and Microsoft Office applications.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed.

Nice-to-haves

• Experience in a call center environment.
• Knowledge of utility services and regulations.

Benefits

• Competitive hourly pay starting at $22.90 per hour.
• Hybrid work schedule after training, allowing for remote work options.
• Free on-site parking and access to EV charging stations.