Customer Service Representative

Rush Transportation & Logistics - Dayton, OH

Full-time - Entry Level

Dayton, OH

101-250 employees

Truck Transportation

About the position

The Customer Service Representative (CSR) at Rush Transportation & Logistics is responsible for delivering exceptional service to both external and internal customers. This role is crucial in ensuring that customers have a positive experience with the company's products and services, addressing inquiries, and processing orders efficiently.

Responsibilities

• Maintain a positive, empathetic, and professional demeanor while interacting with customers
• Respond promptly to customer inquiries
• Resolve customer-specific issues from order placement through freight delivery
• Verify accurate input of rates, fuel surcharges, and any applicable assessorial charges into the TMS
• Keep detailed records of customer interactions
• Communicate shipment status updates to customers as necessary
• Anticipate and communicate any service issues or delays to both customers and the internal team
• Provide feedback on the effectiveness of the customer service process
• Escalate issues for prompt resolution
• Collaborate with Dispatch to ensure customer satisfaction and retention

Requirements

• High school diploma or its equivalent
• At least 1 year of experience in a customer service role
• Experience in the logistics/transportation industry would be beneficial
• Call center experience preferred
• Ability to prioritize and handle multiple tasks efficiently in a fast-paced environment
• Positive attitude and a dedication to delivering exceptional service
• Meticulous attention to detail
• Excellent verbal and written communication skills
• Familiarity with office software, particularly MS Office

Benefits

• Medical, Dental, & Vision
• Company Provided Life Insurance
• 401(k) Matching
• Paid Time Off
• Paid Holidays