Customer Service Representative

$29,000 - $29,000/Yr

Fogt Allstate Insurance Agency - Rockport, TX

Full-time - Entry Level

Rockport, TX

About the position

We are seeking a dedicated and customer-focused Insurance Customer Service Representative to join our team at Fogt Allstate Insurance Agency in Rockport, TX. The ideal candidate will possess excellent communication skills and a strong understanding of insurance products and services. This in-person role is designed for individuals eager to grow both personally and professionally while ensuring customer satisfaction and assisting clients with their insurance needs.

Responsibilities

• Serve as the first point of contact for customers, answering inquiries via phone, email, or chat.
• Provide accurate information about insurance policies and coverage options.
• Assist customers in selecting appropriate insurance plans based on their needs.
• Process policy changes, cancellations, renewals, and endorsements.
• Address and resolve customer complaints and concerns in a timely and professional manner.
• Maintain up-to-date knowledge of insurance products, regulations, and industry trends.
• Document customer interactions and transactions in the company's database.
• Uphold a high standard of customer service and ensure customer satisfaction.
• Assist with billing inquiries and provide explanations of policy details, premium calculations, and payment options.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service or insurance-related roles preferred.
• Strong understanding of insurance products, policies, and industry regulations.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• A customer-centric attitude with a focus on delivering exceptional service.

Benefits

• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Retirement Plan