Customer Service Representative

Sunrise Systems - Des Moines, IA

Full-time

Des Moines, IA

Professional, Scientific, and Technical Services

About the position

The position involves engaging with customers to address their inquiries and convert them into enthusiastic advocates for the company. The role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Requirements

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work