Customer Service Representative

$43,680 - $52,000/Yr

Delasco - Plano, TX

Full-time - Entry Level

Plano, TX

Merchant Wholesalers, Durable Goods

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Assist in resolving customer complaints or issues effectively while maintaining a positive attitude.
• Perform data entry tasks to update customer records and maintain accurate information in our systems.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Engage in sales activities by promoting products and services that meet customer needs.
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.

Requirements

• Proficiency in English; Spanish language skills are a plus.
• Previous experience in customer service or call center environments is preferred.
• Strong phone etiquette with excellent verbal communication skills.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Experience with data entry and office software applications is desirable.
• A positive attitude, strong problem-solving skills, and the ability to work well under pressure.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance