Customer Service Representative

Pest Control Consultants - Dixon, IL

Full-time - Entry Level

Remote - Dixon, IL

Administrative and Support Services

About the position

The Customer Service Representative role is focused on delivering exceptional customer service while managing a high volume of communications through phone calls, emails, and text messages. The position requires strong interpersonal skills, the ability to multitask in a fast-paced environment, and a commitment to maintaining high standards of integrity and excellence in customer interactions. This hybrid role allows for a combination of in-office and remote work, providing flexibility while ensuring that customer needs are met effectively.

Responsibilities

• Handle a high volume of phone calls, emails, and text messages while delivering excellent customer service.
• Resolve conflicts in a professional and decisive manner.
• Build strong, positive relationships with peers, technicians, sales professionals, and management.
• Maintain a positive attitude and calmly respond to customer concerns.
• Demonstrate strong attention to detail and accuracy while multitasking.
• Display active listening and superior customer service skills for all customers.
• Schedule and route technicians' appointments.
• Notate detailed customer notes on accounts.
• Answer customer questions with knowledge, professionalism, and confidence while building rapport.
• Identify opportunities for upselling or cross-selling additional services to customers.
• Assist with marketing campaigns and promotions, contributing to customer acquisition and retention efforts.
• Perform any additional duties assigned by the manager.

Requirements

• 2+ years of customer service or call center experience.
• Strong interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Multitasking and organizational skills.
• Proficient with Microsoft Office.
• Ability to type 60 WPM.
• Computer literacy skills.
• Verifiable references.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance