Customer Service Representative

Orkin - Riverside, CA

Full-time - Entry Level

Riverside, CA

Administrative and Support Services

About the position

The Customer Service Specialist position at Orkin is designed for individuals with a service mindset who are eager to contribute to a team focused on delivering exceptional customer experiences. This role involves managing customer interactions, scheduling service visits, and ensuring operational efficiency, all while upholding the company's reputation as an industry leader in pest control. With comprehensive training provided, no prior industry experience is necessary, making this an excellent opportunity for career growth in a stable field.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedules.
• Field incoming requests and maintain efficient routes that reduce drive time for Orkin Pros.
• Coordinate service, resolve issues, and support overall customer satisfaction to help the branch maintain and grow its customer base.

Requirements

• Strong organizational skills and commitment to accuracy in a fast-paced environment.
• Ability to lead with empathy and a service mindset.
• Excellent communication skills, both verbal and written.

Nice-to-haves

• Previous experience in customer service or a related field is a plus but not required.

Benefits

• Full medical, dental, and vision coverage for employees and their families.
• Competitive pay and a 401(k) program.
• Opportunities to volunteer and give back to the community.