Customer Service Representative

$37,000 - $42,000/Yr

Bug Zero - Springfield, MO

Full-time - Entry Level

Springfield, MO

Administrative and Support Services

About the position

The Customer Service Representative (CSR) at Bug Zero Inc. is a vital role focused on building trust and providing exceptional customer care in the pest control industry. The CSR is responsible for connecting with customers, managing technician schedules, and coordinating services, while also engaging with potential clients and handling various administrative tasks to ensure smooth operations.

Responsibilities

• Connect with customers to provide exceptional service.
• Manage technician schedules and coordinate services.
• Engage with potential clients and promote services.
• Solve customer problems and assist with Accounts Receivable.
• Handle a variety of administrative tasks to ensure smooth operations.

Requirements

• At least 2 years of customer service experience.
• Stable work history.
• Friendly and professional phone manner.
• Positive, customer-focused attitude.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, Internet/Email, and CRM software.
• Good problem-solving skills.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan with company match
• Paid vacation and personal days