Customer Service Representative

$24,960 - $27,040/Yr

S & S Fuels Management - Las Vegas, NV

Part-time,Full-time - Entry Level

Las Vegas, NV

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Representative (CSR) plays a crucial role in ensuring safety, profitability, and delivering excellent customer service at a retail facility. This position is non-exempt and offers both part-time and full-time opportunities, reporting directly to the Store Manager. The CSR is expected to thrive in a fast-paced, team-oriented environment while handling various customer service tasks and maintaining store operations.

Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic.
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site.
• Maintain proper inventory levels and shift closeouts.
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters.
• Comply with all company policies and procedures, including relevant governmental regulations.
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings.

Requirements

• High School diploma or GED (preferred).
• Experience working retail sales and customer service (preferred).
• Ability to work with tools/equipment and perform duties as described above.
• Ability to work as scheduled and arrive on time.
• Ability to communicate (orally and in writing) in English and engage in conversation.
• Ability to work both independently and part of a team as necessary.

Nice-to-haves

• Experience in Retail sales.

Benefits

• 401(k) with 3% match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid vacation and sick time
• Flexible scheduling
• Career growth opportunities (Lead Cashier or Assistant Manager)