Customer Service Representative

$30,000 - $40,000/Yr

Everlight Solar - Charlotte, NC

Full-time - Entry Level

Remote - Charlotte, NC

About the position

Everlight Solar is seeking a highly energetic and motivated individual to join their team as a Customer Service Representative. This is a fully remote, full-time, entry-level position focused on establishing and building relationships with customers in a fast-paced environment. The role requires proficiency in the Apple ecosystem and involves handling customer inquiries, managing complaints, and ensuring customer satisfaction.

Responsibilities

• Handle high amounts of incoming calls
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off