Customer Service Representative

National Seating & Mobility - Lacey, WA

Full-time - Entry Level

Lacey, WA

Wholesale Trade Agents and Brokers

About the position

The Customer Service Representative at National Seating & Mobility (NSM) plays a crucial role in providing exceptional service to clients with mobility needs. This position involves managing phone inquiries, coordinating with various stakeholders, and assisting in the completion of work orders to ensure clients receive the necessary support and equipment. The role is integral to NSM's mission of enhancing clients' independence and quality of life through tailored mobility solutions.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Coordinate order management with branch staff, clients, clinicians, and caregivers.
• Assist in the completion of work orders, ensuring all necessary client information is documented and verified.
• Perform data entry and clerical support tasks as needed.
• Assist with physical inventory and accept delivery of goods when necessary.

Requirements

• High School Diploma or GED
• Strong communication skills
• Proficiency in computer skills
• Excellent organizational skills
• Customer/client focus

Benefits

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition reimbursement and Education Assistance