Customer Service Representative

$35,360 - $43,680/Yr

Generator One - Mentor, OH

Full-time - Entry Level

Mentor, OH

Merchant Wholesalers, Durable Goods

About the position

As a Customer Service Representative at Generator One LLC, you will be responsible for efficiently responding to customer inquiries via phone or email, addressing their concerns, and scheduling maintenance and repairs. This role is crucial for ensuring customer satisfaction and supporting the company's growth through effective communication and coordination with service technicians.

Responsibilities

• Receive incoming calls and address customers' needs
• Coordinate the Service Technician's calendar to schedule service for customers
• Provide quotes to customers after the technician diagnoses issues to be repaired
• Review and submit warranty paperwork to ensure proper documentation and verify criteria compliance as required by the manufacturer
• Monitor the Mobile Link program, contacting customers when issues arise
• Set customers up with Service agreements
• Maintain accurate records of all communications, orders, and project details

Requirements

• Ability to pass a background check
• Strong organizational and communication skills
• Skills to problem-solve quickly

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life insurance
• (6) Company paid holidays
• Paid time off
• 401(K) w/ company match