Customer Service Representative

$37,440 - $37,440/Yr

East Coast Fireplace & Sweeps - Allentown, NJ

Full-time - Mid Level

Allentown, NJ

About the position

The Customer Service Representative at East Coast Fireplace & Sweeps will serve as the first point of contact for customers, ensuring a positive and professional image for the company. This role is essential in providing outstanding customer service, managing inquiries, and resolving issues efficiently while maintaining customer satisfaction.

Responsibilities

• Provide outstanding customer service by responding to customer inquiries and resolving any issues in a timely and efficient manner
• Manage a high volume of incoming calls and emails while maintaining a positive and professional attitude
• Empathize with customers and demonstrate a customer-centric approach in all interactions
• Create order from chaos by managing multiple tasks and prioritizing effectively
• Act as a calm and reassuring presence for customers in urgent or stressful situations
• Collaborate with other team members to ensure a seamless customer experience from start to finish
• Maintain accurate and detailed customer records in our CRM database

Requirements

• Minimum of 2 years of experience in customer service, preferably in a fast-paced environment
• Excellent communication skills with a strong ability to diffuse difficult situations
• Customer-centric personality with the ability to empathize with customer needs
• Strong organizational and multitasking skills to thrive in a busy environment
• Ability to work independently and as part of a team
• Proficiency with computers and experience using customer service software
• High school diploma or equivalent education required, college degree preferred

Benefits

• Health insurance
• Professional development assistance
• Referral program