Customer Service Representative

$39,520 - $39,520/Yr

Parker Staffing - Boise, ID

Full-time - Entry Level

Remote - Boise, ID

Administrative and Support Services

About the position

The Customer Service Representative role at an award-winning financial institution involves providing support to customers across eight states. This position is critical in managing customer inquiries and resolving issues, contributing to a collaborative team environment. The role offers opportunities for career advancement within the company, emphasizing a strong commitment to customer service and effective communication.

Responsibilities

• Manage a high volume of inbound calls (75 - 100 a day)
• Communicate with customers about their questions and concerns in a professional manner
• Maintain accurate customer records by consistently updating the database
• Utilize a multi-screen computer setup efficiently
• Demonstrate a genuine care and desire to help customers

Requirements

• Strong customer service or administrative experience, especially within contact centers
• Tech-savvy with the ability to navigate multiple screens and systems in a Microsoft Office environment
• Exceptional communication skills, particularly in phone etiquette
• Consistent attendance and punctuality
• Eager to learn new software and information quickly
• Ability to pass a 'soft pull' credit check and background check

Nice-to-haves

• Banking experience
• Experience in a customer-centric environment

Benefits

• Paid Sick/Safe Time
• Holiday pay
• Medical benefits with multiple plan tiers and Telemedicine access
• Employee Assistance Program (EAP)
• 401K with matching contributions