Customer Service Representative

$39,520 - $43,680/Yr

Puls - Aurora, IL

Full-time - Entry Level

Aurora, IL

Administrative and Support Services

About the position

The Customer Service Representative is responsible for providing support and assistance to customers and partners. This role involves answering phone calls, entering orders, and addressing customer inquiries related to account management, pricing, and inventory requests. The position emphasizes quality service and collaboration with other departments to ensure customer satisfaction.

Responsibilities

• Provide quality service to customers by responding to customer needs and inquiries via phone and email in a timely and professional manner.
• Work collaboratively with other department staff.
• Perform general customer service tasks including handling phones and emails, order entry, invoicing, generating quotes, and managing special pricing agreements.

Requirements

• Experience in customer service is required.
• Proficiency in English is necessary.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance