Customer Service Representative

$37,440 - $37,440/Yr

One Switch Rent A Car - Miami, FL

Part-time - Entry Level

Miami, FL

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary focus will be on ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries and resolving issues efficiently.
• Maintain friendly, professional, and effective in-person interactions.
• Analyze customer feedback to identify areas for improvement in service delivery, while encouraging reviews and comments on our platforms.
• Collaborate with team members to optimize processes and enhance overall service quality.
• Provide assistance to bilingual customers in Spanish when needed.

Requirements

• Previous experience in customer service or support roles is advantageous.
• Excellent verbal and written communication skills are essential for effective customer interactions.
• Strong attention to detail and accuracy in data entry is required.
• The ability to critically assess situations and develop appropriate solutions is highly valued.
• Familiarity with office environments and proficiency in standard office software are beneficial.
• A positive attitude and eagerness to learn are key to success in this role.
• A professional appearance, including appropriate attire and personal presentation, is expected in line with company standards.