Customer Service Representative

$80,000 - $80,000/Yr

Apex Co. Ltd - Youngstown, OH

Full-time - Entry Level

Remote - Youngstown, OH

Educational Services

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support. This role involves taking care of labor union and VFW members' permanent benefits across the country.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Maintain detailed records of customer interactions and transactions through data entry.
• Demonstrate excellent phone etiquette while communicating with customers.
• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
• Stay informed about product updates, promotions, and company policies to provide accurate information to customers.

Requirements

• Proven experience in a customer service role is preferred but not mandatory.
• Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
• Proficiency in data entry with attention to detail.
• Ability to type efficiently while engaging with customers on the phone or through chat platforms.
• Familiarity with office software and customer support tools is an advantage.
• A positive attitude, patience, and the ability to work under pressure while maintaining professionalism.

Nice-to-haves

• Bilingual or multilingual abilities are highly desirable.
• Familiarity with office software and customer support tools is an advantage.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Parental leave
• Professional development assistance
• Vision insurance