Customer Service Representative

$23,400 - $23,400/Yr

Maximus Services - Liverpool, NY

Full-time - Entry Level

Liverpool, NY

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at Maximus Services, LLC plays a crucial role in coordinating and overseeing the daily operations of the Assessment Centre. This position focuses on optimizing productivity and customer service by managing appointment sessions, welcoming customers, and ensuring smooth assessments across various channels. The representative will also handle administrative tasks and collaborate with healthcare professionals and external stakeholders to provide outstanding service aligned with the company's vision and values.

Responsibilities

• Fully manage each day's appointment sessions
• Carry out reminder calls to customers for appointments
• Monitor session progress and backfill appointments where necessary
• Identify additional support with other sites for appointment management
• Work collaboratively with other Assessment Centres and teams
• Welcome and greet customers on arrival, whether face-to-face, via telephone, or video link
• Arrange travel for customers requiring assistance to their appointments
• Provide professional service to customers in line with CHDA vision and values
• Assist customers with completion of forms, including expense claims
• Prepare and maintain rooms and equipment for Health Care Practitioners and customers
• Complete daily checks to ensure all assessments are closed down
• Communicate effectively with external stakeholders
• Coordinate incoming and outgoing post
• Carry out stop and searches for missing customer files
• Update records accurately using in-house computer systems
• Provide cover at other sites as needed
• Perform general administrative duties
• Regularly test safety devices designed to protect employees
• Maintain and order stationery and update reception information
• Prepare and distribute confidential customer documentation securely
• Set up additional equipment for Health Care Practitioners

Requirements

• Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
• IT literate, with good Microsoft Office skills
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Good level of written English, grammar, and punctuation for correspondence and record keeping
• Demonstrable experience in an administrative or customer service position
• Fluent English language skills for clear communication with stakeholders
• Attention to detail in office administration duties
• Ability to manage filing in a clear and logical structure
• Prioritization skills when multi-tasking
• Ability to deliver work to set targets and standards
• Self-motivated and able to work unsupervised
• Ability to remain calm in difficult situations
• Positive and enthusiastic approach to problem-solving
• Proven ability to make logical decisions
• Flexible and adaptable to meet business and customer needs