CUSTOMER SERVICE REPRESENTATIVE

$31,200 - $45,760/Yr

Rack Electric - West Palm Beach, FL

Full-time

West Palm Beach, FL

About the position

Rack Electric is looking for a Customer Service Representative who is energetic, organized, and efficient. The role involves assisting customers and co-workers, requiring strong communication skills and the ability to multitask in a dynamic environment. The ideal candidate will have experience in a trade business environment and be comfortable using various systems and tools to provide excellent service.

Responsibilities

• Assist customers and co-workers with inquiries and issues.
• Handle inbound and outbound calls in a call center environment.
• Schedule appointments and manage dispatching tasks.
• Utilize Service Titan and Hatch messaging for customer interactions.
• Maintain attention to detail while managing multiple tasks.

Requirements

• 2 years of customer service experience in a trade business environment (required).
• 2 years of call center experience with inbound/outbound phone calls (required).
• 1 year of experience in appointment scheduling (required).
• 1 year of experience using Service Titan (required).
• 1 year of experience in dispatching (required).
• 1 year of experience in data entry (required).

Nice-to-haves

• Knowledge of Service Titan (preferred).
• Experience using Hatch messaging (preferred).
• Background in scheduling or dispatching (preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance