Customer Service Representative

About the position

The Customer Service Representative role is focused on delivering exceptional customer service in a fully remote environment. The position requires strong interpersonal skills, a commitment to customer satisfaction, and the ability to thrive in a fast-paced atmosphere. The ideal candidate will be eager to learn and grow while effectively supporting multiple Account Managers and meeting sales quotas.

Responsibilities

• Deliver exceptional customer service through customer interaction and appropriate product delivery
• Conduct routine customer service calls
• Research and resolve customer inquiries to ensure customer satisfaction
• Uphold high customer service standards
• Support multiple Account Managers by resolving customer issues
• Ensure customer satisfaction by answering day-to-day customer inquiries, transactional requests, and general customer service needs
• Create the ideal customer experience with each customer interaction
• Meet or exceed sales quotas in an accountability-based culture

Requirements

• Previous experience in customer service or sales is a plus
• Great communication skills
• Ability to listen to and understand customer needs
• Good problem-solving skills
• Comfortable working remotely and independently
• Willingness to learn and develop new skills
• Ability to adapt to change in a dynamic environment

Benefits

• Flexible schedule
• 100% Remote position (Work from home)
• Hands on training
• Life insurance
• Health insurance reimbursement
• Industry-leading resources and technology