Customer Service Representative

$37,440 - $41,600/Yr

Poolcorp - Brookshire, TX

Full-time - Entry Level

Brookshire, TX

5,001-10,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative (CSR) at Horizon Distributors, Inc. plays a crucial role in empowering customers to build and manage successful landscape businesses. This position involves providing exceptional service, sharing product knowledge, and acting as the primary point of contact for customers. The CSR is responsible for greeting customers, understanding their needs, and recommending product solutions to enhance their profitability.

Responsibilities

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Performs other duties as assigned.

Requirements

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

Nice-to-haves

• High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Health insurance
• Life insurance