Customer Service Representative

Petrochoice - Kng Of Prussa, PA

Full-time - Entry Level

Kng Of Prussa, PA

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Representative at PetroChoice plays a crucial role in ensuring exceptional service to customers and prospects. This position serves as the primary contact for customer interactions, focusing on building market share and maintaining repeat business. The representative is responsible for processing orders, providing product information, and addressing customer inquiries while adhering to company standards and policies.

Responsibilities

• Provide exceptional service to all customers through various contact methods (phone, fax, mail, e-mail).
• Accurately process all orders and provide customers with price, availability, and delivery information.
• Assist customers with correct product selection based on historical purchases.
• Respond to basic customer inquiries regarding product applications, transferring as needed.
• Identify and communicate potential customer needs or opportunities to appropriate department.
• Consistent use of suggestive selling techniques, special products, and services promotions.
• Communicate business policies that affect customer transactions, e.g., backorders, special product purchasing, delivery volume requirements, lead times, and special fees that may be applicable.
• Demonstrate proficient use of all job support tools and adhere to business policies as defined by management.
• Timely handling of customer requests, complaints, and problems, collaborating with various departments including sales, technical services, dispatch, credit, inventory, and warehousing.
• Adhere to complaint handling policies and procedures as defined by management and take ownership of each issue by seeing it through to resolution.
• Select and process mailings to customers, e.g., product literature, specifications, MSDS sheets, catalogs, promotional flyers, and other available materials.
• Remain current on conditions regarding products and product updates through available resources.

Requirements

• Prior customer service experience, preferably in a call center environment.
• Basic computer skills including MS Word, Excel, and Outlook.
• Strong organizational skills to maintain daily work efficiently.
• Ability to handle high call volume in a timely and accurate manner.
• Effective communication skills with tactful and clear interactions.

Nice-to-haves

• Experience working in an ERP environment is desirable.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities