Customer Service Representative

$35,000 - $45,000/Yr

Statewide Windows & Doors - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

Fabricated Metal Product Manufacturing

About the position

The Customer Service Representative at Statewide Windows and Doors serves as the first point of contact for customers, providing excellent customer service and creating a positive impression of the company. This role involves greeting customers, managing communications, scheduling appointments, and performing various administrative tasks in a fast-paced environment.

Responsibilities

• Greet and assist customers, both in person and over the phone, in a friendly and professional manner.
• Answer and route phone calls and emails to the appropriate department or individual.
• Schedule appointments and maintain the appointment calendar for the company.
• Purchase and track office supplies, and occasionally make trips to the post office to deliver first class mail.
• Maintain the reception area and ensure it is clean and organized.
• Assist with administrative tasks as needed, such as data entry and filing.
• Track and update project statuses.

Requirements

• High school diploma or equivalent.
• Prior receptionist or customer service experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as part of a team.
• Must be bilingual, English & Spanish.

Nice-to-haves

• College education is a plus.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance