Customer Service Representative
R1 RCM - Mesquite, NV
posted 4 months ago
About the position
As a Customer Service Representative at Quorum Mesa View Regional Hospital, you will play a crucial role in enhancing the patient experience by assisting them during the check-in process. This position is part-time, requiring you to work Thursday through Saturday from 8 AM to 4:30 PM. In this fast-paced environment, you will be the first point of contact for patients, helping them navigate the registration process with compassion and efficiency. Your responsibilities will include answering questions, collecting necessary information, and ensuring that patients feel supported during their visit. You will need to be adept at multitasking, as you will be working on computers and answering phones simultaneously, all while managing the flow of information between patients and healthcare providers. The role demands a high level of accuracy and attention to detail, as you will be inputting patient and insurance information into multiple systems. You will also need to be prepared to handle various situations, including interacting with patients who may be anxious or unwell. Building rapport and trust with patients is essential, as you will be addressing their concerns and providing reassurance throughout the registration process. This position is not just about data entry; it requires a human touch to ease the worries of those seeking care. R1 RCM Inc. is committed to your professional growth, offering a supportive team environment where you can develop your skills and advance your career in healthcare. You will receive comprehensive training to equip you with the knowledge needed to succeed in this role, making it an excellent starting point for anyone looking to enter the healthcare field. The company values collaboration and encourages associates to contribute ideas and solutions that enhance patient care and operational efficiency.
Responsibilities
- Assist patients with the check-in process at the hospital.
- Answer questions and provide information during patient registration.
- Collect and input patient and insurance information accurately.
- Manage multiple screens and programs while interacting with patients.
- Build rapport with patients to ease their anxiety and concerns.
- Work in a fast-paced environment, often on your feet, assisting patients.
- Handle interruptions from clinicians requiring emergent clinical care.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Ability to multitask and work quickly in a busy environment
- Comfortable using technology and typing while speaking with patients.
Nice-to-haves
- Previous experience in a customer service role
- Familiarity with healthcare systems or terminology (not required but beneficial)
Benefits
- Competitive pay range of $14.28 - $17.73 per hour
- Opportunities for career advancement
- Comprehensive training provided
- Supportive team environment
- Chance to contribute to meaningful work that impacts the community.
