Customer Service Representative

Mohawk Industries - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Textile Product Mills

About the position

The Customer Service Representative at Dal-Tile plays a crucial role in ensuring effective communication and coordination between the company and its customers. This position focuses on providing high-quality service and support, managing customer accounts, processing sales orders, and resolving product or service issues in a call center environment.

Responsibilities

• Service walk-in customers and answer customer inquiries.
• Provide product samples and complete sales transactions.
• Manage customer accounts including order entry, inquiries, product information, and order status.
• Handle a high volume of inbound calls using Automated Call Distribution (ACD).
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Respond to customer needs and participate in special projects as required.

Requirements

• High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement