Customer Service Representative
$18 - $23/Yr
Horizon Services - Newark, DE
posted 1 day ago
Full-time - Entry Level
Newark, DE
Specialty Trade Contractors
About the position
Horizon Services is seeking a passionate Customer Service Representative who is dedicated to problem solving and providing excellent customer service. This role offers the opportunity to accelerate your career and income within an organization that values its people. As a Customer Service Representative, you will serve customers by providing product and service information and resolving product and service problems. You will be part of a people-first culture that believes happy employees lead to happy customers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensuring customer satisfaction and providing professional customer support.
Requirements
- 1 year of customer service experience
- 1 year of experience with Microsoft Office
- Ability to commute to Newark, DE
- Ability to relocate to Newark, DE before starting work
Nice-to-haves
- Experience in a call center environment
- Experience in in-person customer service
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
