Customer Service Representative

$39,520 - $39,936/Yr

Rang Technologies - Hauppauge, NY

Full-time - Entry Level

Hauppauge, NY

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative role is a contract position based in Hauppauge, NY, focused on providing exceptional customer service and support within the Service Department. The position requires a high energy level, strong organizational skills, and excellent communication abilities to manage service requests and ensure customer satisfaction.

Responsibilities

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with the Service Resource Center for all service calls.
• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
• Reassign work as needed, making judgments based on current workloads & priorities.
• Regularly contact customers to communicate status changes.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for service calls in ACE daily.
• Ensure completed service calls are invoiced within 48 hours.
• Maintain confidentiality of customer and employer information at all times.
• Maintain inventory and supplies needed to perform work and fill the logistics coordinator role, which includes sourcing, ordering and tracking needed parts and supplies.

Requirements

• High School diploma or GED equivalent.
• 3 years of experience in customer service or dispatching.
• Proficient with computers and Windows applications; Oracle experience is a plus.