Customer Service Representative

$35,360 - $35,360/Yr

Staffmark - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Administrative and Support Services

About the position

The Customer Service Representative role at Pro Staff involves providing support to clients by handling inbound calls related to legal settlements. The position requires adherence to scripts for consistent communication and documentation of call details, ensuring compliance with company policies while managing sensitive information.

Responsibilities

• Handle inbound calls and provide information regarding legal settlements
• Follow a script to ensure accurate and consistent responses to caller inquiries
• Document call details into a tracking database
• Make occasional outbound calls for follow-up purposes
• Handle confidential information responsibly and ensure compliance with company policies

Requirements

• At least 1 year of call center or customer service experience (collections experience preferred)
• Excellent communication skills with the ability to follow scripts and procedures
• Strong attention to detail and organizational skills
• Comfortable working with sensitive information

Benefits

• Weekly pay through direct deposit or pay card
• Access to employee discounts
• Referral bonus opportunities
• Comprehensive benefits package including medical, dental, vision, and 401(k) options
• Support from a dedicated local team committed to your success and growth