Customer Service Representative

M.S. Walker - Norwood, MA

Full-time - Entry Level

Hybrid - Norwood, MA

1-10 employees

Beverage and Tobacco Product Manufacturing

About the position

M.S. Walker is seeking a full-time Customer Service Representative to manage customer inquiries, process orders, and provide sales support. This hybrid role involves both remote and in-office work, focusing on delivering exceptional service to customers and sales staff across multiple states.

Responsibilities

• Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
• Respond to consumer, customer, supplier, and sales representative inquiries via phone and/or email in a timely manner
• Handle internal emails from Sales Representatives to check pricing, verify current deals, and bill orders accordingly
• Handle calls from customers, suppliers, and sales staff in Massachusetts, New York, and New Jersey
• Input orders from customers and sales staff into the DEC system
• Note opportunities to upsell products
• Process supplier invoicing, bill-backs, and bills of lading
• Perform administrative duties including scanning, filing, billing, and mailing
• Other duties as assigned

Requirements

• Ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Prior call center experience is a plus
• Ability to work independently, as well as part of a team
• Organization and attention to details are a must
• Proficient with Microsoft Office Suite
• Willingness to pitch-in and assist other departments
• Ability to multi-task, set priorities, and manage time effectively

Benefits

• Medical & Dental Insurance
• Vision Coverage
• Paid-Time-Off Program
• Fidelity Investments 401k
• Disability, Life, Accident & Illness Insurance Packages
• Discounted Fitness Memberships
• Free & Discounted Work/Life Resources
• Career Advancement Opportunities
• On-Demand Professional & Leadership Development Through M.S. Walker University