Customer Service Representative

Mohawk Industries - Warrendale, PA

Full-time

Warrendale, PA

Textile Product Mills

About the position

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. The primary objective of this role is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. This includes processing sales orders and resolving customer product or service issues. In this position, you will be responsible for customer account management, which includes order entry, order inquiry, product information, order status, pricing, stock checks, and transportation management in a call center environment. You will provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Your responsibilities will also include keying in orders, processing faxes, and preparing reports. You will interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Additionally, you will respond to customer needs and participate in special projects while performing additional duties as required.

Responsibilities

• Servicing walk-in customers and answering customer inquiries.
• Providing samples and completing sales transactions.
• Processing sales orders and resolving customer product or service issues.
• Managing customer accounts including order entry, order inquiry, product information, order status, pricing, stock checks, and transportation management.
• Handling a high volume of inbound calls using ACD (Automated Call Distribution).
• Keying in orders and processing faxes.
• Preparing reports and interfacing with various groups to address customer inquiries and order issues.
• Participating in special projects and performing additional duties as required.

Requirements

• A High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.