Customer Service Representative

$37,440 - $41,600/Yr

One Mnet Health - San Antonio, TX

Part-time,Full-time - Entry Level

Onsite - San Antonio, TX

About the position

The Customer Service Representative position at One Mnet Health involves working as a Healthcare Collections Agent in a remote call center environment. The role focuses on medical debt collections, requiring agents to engage with patients over the phone to resolve outstanding medical bills. Agents are expected to maintain high performance standards, including attendance and call handling, while providing excellent customer service. The position offers flexible scheduling and the potential for commission-based earnings, making it suitable for individuals seeking a long-term commitment in a phone-based work environment.

Responsibilities

• Handle inbound and outbound collection calls regarding patients' accounts.
• Negotiate payment plans and encourage patients to resolve their medical bill balances.
• Maintain accurate records of calls, inquiries, and payments during call time.
• Meet established monthly individual performance goals and group collection targets.
• Follow federal and state laws related to debt collection, including HIPAA and FDCPA compliance.
• Participate in team and individual meetings with supervisory management on collection efforts.

Requirements

• High school diploma or equivalent required.
• 1-2 years of experience in a call center or phone-based customer communication environment preferred.
• Ability to negotiate effectively over the phone.
• Proficient computer and typing skills using Microsoft Office software.
• Dependable and consistent attendance for full shifts.

Nice-to-haves

• Experience in collection or call center work.
• Healthcare Accounting/Finance background.
• Ability to read, write, and speak Spanish for bilingual agents.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance