Customer Service Representative

About the position

CHS Northwest has an opportunity in our Propane Administration Office located in Lynden, WA. We are looking for a Customer Service Representative to manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential. This is a great opportunity to work with the largest co-op in the U.S, while still making an impact in our local communities. Our fun and safe work environment is waiting for you, apply today!

Responsibilities

• Under limited supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.
• Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
• May refer customers to published materials or other sources of information. Refers non-standard problems to senior staff. Maintains associated records and logs of activity.
• Other duties and responsibilities as needed or assigned.

Requirements

• Knowledge of Customer Service and Support
• High School diploma or GED

Nice-to-haves

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred

Benefits

• Medical, dental, vision
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance