Customer Service Representative

$45,760 - $52,000/Yr

Premier Health Group - Newport Beach, CA

Full-time - Entry Level

Newport Beach, CA

About the position

Premier Health Group is looking for a compassionate and organized Customer Service Representative to facilitate the admissions process by conducting questionnaire calls to medical professionals. This role is essential in ensuring a smooth intake process and serves as a liaison between medical professionals and the facility.

Responsibilities

• Answer inbound calls from medical professionals and gather pre-admission information through a structured questionnaire.
• Ensure accuracy and completeness of the information collected.
• Document and maintain records of all calls and gathered data in our system.
• Communicate effectively and professionally with medical professionals to clarify any questions related to the questionnaire or the admissions process.
• Coordinate with the admissions and clinical teams to provide seamless support for clients entering our facility.
• Maintain confidentiality and adhere to all HIPAA regulations and company policies.

Requirements

• High school diploma or equivalent; associate's degree preferred.
• Prior customer service experience, preferably in a healthcare setting.
• Strong verbal and written communication skills.
• Ability to handle sensitive information with discretion and maintain a high level of professionalism.
• Excellent organizational skills and attention to detail.
• Familiarity with electronic medical records (EMR) systems is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching