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Customer Service Representative
Substitute Teacher Service - Aston, PA
posted 2 months ago
About the position
The Customer Service Representative at Substitute Teacher Service, Inc. plays a crucial role in providing support to customers and employees in a fast-paced environment. This position involves managing communications, maintaining school district accounts, and ensuring a high level of professionalism while assisting users with software and service inquiries. The role is available as either a 10.5 month position with summer breaks or a full-time 12-month position, offering flexibility in employment duration.
Responsibilities
- Answer incoming customer/employee phone calls/emails and take appropriate action for each.
- Learn the functions and back end of software programs to assist users in achieving their specific goals.
- Prepare communications, such as emails, reports, and other correspondence.
- Manage school district accounts with daily substitute needs.
- Update customer/employee information in appropriate databases regularly.
- Work with other departments to stay updated on changes in requirements and pay rates.
- Manage daily clock in/out times for school districts.
- Maintain a high level of professionalism with customers/employees and establish a positive rapport.
Requirements
- High school diploma or GED.
- Strong computer skills.
- Effective oral and written communication skills.
- Ability to work with various departments and foster teamwork.
- Ability to work independently with minimal supervision.
- Skills in database management and record keeping.
- Excellent organizational skills.
- Ability to identify and resolve problems in a timely manner.
- Technical and/or help desk experience required.
Nice-to-haves
- Microsoft Office proficiency (especially Word, Excel, and Access).
- Internet usage of third-party software.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
