Customer Service Representative

$27,040 - $37,440/Yr

Carter's My Plumber - Indianapolis, IN

Part-time - Entry Level

Remote - Indianapolis, IN

About the position

The Customer Service Representative at Carter's My Plumber is a part-time role focused on delivering exceptional service to clients. This position is crucial as it serves as the first point of contact for customers, setting the tone for their experience with the company. The representative will handle incoming calls, provide information, follow up on client satisfaction, and troubleshoot issues, all while maintaining a positive and courteous demeanor.

Responsibilities

• Answer all incoming client calls and ensure each one receives top priority and exceptional communication.
• Provide key introductory information to new customers.
• Follow up with clients after purchases to ensure complete satisfaction.
• Inform clients about additional products or services that could enhance their experience.
• Troubleshoot common client issues and escalate concerns when necessary.
• Work closely with other CSRs and departments to find solutions and resolve queries efficiently.
• Maintain a courteous, pleasant demeanor—whether you're on the phone or interacting with colleagues.

Requirements

• High school diploma or equivalent (Preferred)
• Prior customer service experience is a plus
• Availability to work the day shift
• Ability to work both remotely and on-site, as needed

Benefits

• Flexible schedule
• Work-from-home opportunity
• Starting pay between $13.00 - $18.00 per hour