Customer Service Representative

$41,600 - $52,000/Yr

Dixons Automotive Repair - Ashland, VA

Full-time - Entry Level

Ashland, VA

Repair and Maintenance

About the position

The Customer Service Representative at Dixons Automotive Repair plays a crucial role in providing exceptional service to customers. This position involves being the first point of contact for customers, assisting them with inquiries, scheduling appointments, and ensuring a positive experience throughout their interaction with the company. The representative will also handle complaints and collaborate with technicians to meet customer needs effectively.

Responsibilities

• Greet customers warmly and assist with inquiries in person, over the phone, and via email.
• Schedule appointments for vehicle services and repairs.
• Provide information about services, pricing, and promotions.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain customer records and follow up on service appointments.
• Collaborate with technicians to ensure clear communication regarding customer needs.

Requirements

• High school diploma or equivalent; additional education in customer service or automotive technology is a plus.
• Previous experience in customer service, preferably in an automotive environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Nice-to-haves

• Additional education in customer service or automotive technology.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Opportunities for advancement
• Flexible schedule