Customer Service Representative

$12,480 - $12,480/Yr

Sewer Equipment - Dixon, IL

Full-time - Entry Level

Dixon, IL

Machinery Manufacturing

About the position

Sewer Equipment is seeking a Customer Service Representative to enhance the after-sales experience by fostering customer relationships, resolving issues, and ensuring positive interactions that add value to every transaction. This full-time role is based in Dixon, IL, and involves processing orders, maintaining records, and providing support across departments.

Responsibilities

• Process orders ranging in difficulty from basic to very complex.
• Maintain accurate records of prices, inventory, and other key information.
• Navigate between multiple data sources to provide Warranty and RMA support for customers.
• Record all sales transactions in Made2Manage software.
• Follow prescribed credit card processing procedures.
• Provide communication and support to associated departments and managers to enable best practices.
• Perform any additional duties assigned by the manager.

Requirements

• 3+ years of experience in a Customer Service or Inventory management role strongly preferred.
• Proficiency in Microsoft Office: Excel, Word, and Outlook.
• Ability to learn operation of our ERP system - Made to Manage.
• Ability to speak effectively and possess good listening skills.
• Strong organizational skills and ability to prioritize tasks.

Benefits

• 401(k) matching
• Dental insurance
• Paid holidays
• Vision insurance
• Productivity Bonus, paid quarterly. Average 2023 annual payout was $6.00/hr.