Customer Service Representative

$37,440 - $37,440/Yr

ManpowerGroup - McDonough, GA

Full-time - Entry Level

McDonough, GA

Administrative and Support Services

About the position

The Customer Service Representative will be an integral part of the Customer Service team, responsible for maintaining high standards of customer relationships through effective communication and problem-solving. This role involves supporting various departments by addressing customer inquiries, processing orders, and ensuring timely resolution of issues.

Responsibilities

• Maintain outstanding customer relationship standards through call quality and problem-solving.
• Provide support to customers with sales orders, delivery status, back-order inquiries, and other order fulfillment issues.
• Resolve customer concerns and follow proper escalation channels.
• Ensure follow-through on all commitments made to customers and process requests accurately and timely.
• Proactively communicate potential service issues to customers and internal personnel.

Requirements

• 1-2 years of customer service experience.
• 1-2 years of computer experience (Outlook, Teams, Word).
• Great verbal and written communication skills.
• 1-2 years of data entry experience (30 WPM).
• High level of attention to detail.

Benefits

• Opportunity to work with a reputable company in the consumer products industry.
• Competitive pay rate.
• Full-time position with a consistent schedule (Monday through Friday 8 am to 4:30 pm with a 1/2 hour unpaid lunch).
• Potential for longer-term employment based on business needs and candidate fit.
• Opportunity to develop and enhance customer service skills.